Refund policy

Last updated: August 9, 2026

At LivoZera, we want every customer to be satisfied with their purchase. Please review our refund policy below.

1. Order Cancellation

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@livozera.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@livozera.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@livozera.com.

You may request cancellation within 24 hours of placing your order. After this period, your order may have entered production or fulfillment and cannot be canceled.

To request cancellation, contact us at support@livozera.com

2. Non-Custom Products

We accept return or exchange requests within 30 days of delivery. To be eligible:

• The item must be unused, unworn, and in original condition
• Proof of purchase is required

Customers are responsible for return shipping costs unless the product is defective or incorrect.

3. Customized Products

Customized products are generally non-returnable, including:

• Custom printed T-shirts
• Personalized apparel
• Products with customer-provided designs or instructions

We will provide a replacement or refund if:

• The product has a manufacturing defect
• The wrong item was shipped
• The printed design significantly differs from the approved design
• The product arrives damaged

Please contact us within 7 days of delivery with your order number, photos of the product, and a description of the issue.

4. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us as soon as possible. We may request photos of the package and product, along with order details.

After review, we may offer a replacement, store credit, or refund.

5. Refund Processing

Approved refunds will be issued to the original payment method. Please allow 5-10 business days for payment providers to process refunds. Processing times may vary depending on your bank or payment provider.

6. Shipping Costs

Original shipping fees are non-refundable unless the issue was caused by our error, such as shipping the wrong item or a defective product.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. LivoZera is not responsible for losses caused by incorrect address, missing apartment number, or incorrect recipient information.